Refund and Returns Policy – Engrave Zone
At Engrave Zone, we strive to provide you with high-quality personalized products that exceed your expectations. We understand that circumstances may arise where you may need to return or request a refund for your purchase. We want to ensure a hassle-free experience for you, and therefore, we have outlined our Refund and Returns Policy below:
1. Eligibility for Returns and Refunds:
1.1. Engrave Zone accepts returns and refund requests for the following reasons:
- Damaged or defective products received.
- Incorrect personalization due to our error.
- Non-personalized products that are returned within the specified time frame (as mentioned in point 2 below).
1.2. We are unable to accept returns or process refunds for personalized products that are free of defects and errors, as they are custom-made to your specifications.
2. Time Frame for Returns:
2.1. For non-personalized products, you may initiate a return within 30 days from the date of delivery.
2.2. For personalized products with defects or errors, you must notify us within 7 days of receiving the item.
3. Return Process:
3.1. To initiate a return, please follow these steps:
- Contact our customer support team at [email address or customer support contact] with your order details and reason for return.
- Our team will review your request and provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions if applicable.
3.2. For non-personalized product returns, you will be responsible for the return shipping costs. We recommend using a trackable shipping service to ensure the safe return of the item.
4. Return Condition:
4.1. The product being returned must be in its original condition and packaging, without any signs of wear or damage.
4.2. For personalized products with defects or errors, we may request photographic evidence to assess the issue before authorizing the return.
5. Refund Process:
5.1. Upon receipt and inspection of the returned item, we will process your refund as follows:
- For damaged or defective products, and personalized products with errors, we will issue a full refund, including the original shipping cost, if applicable.
- For non-personalized product returns, we will issue a refund for the product’s cost only. The original shipping cost will not be refunded.
5.2. Refunds will be processed using the original payment method used during the purchase.
6. Refund Timeframe:
6.1. The refund processing time may vary depending on your payment method and financial institution. Generally, it may take 5 to 10 business days for the refund to reflect in your account.
7. Non-Refundable Items:
7.1. Gift cards and promotional items are non-refundable and cannot be exchanged for cash or store credit.
8. Customer Satisfaction:
8.1. Our priority is your satisfaction. If you have any concerns or questions regarding our products or this policy, please do not hesitate to contact our customer support team. We are here to assist you in any way we can.
9. Amendment to Policy:
9.1. Engrave Zone reserves the right to update or modify this Refund and Returns Policy at any time. Any changes made will be effective immediately upon posting on our website.
Thank you for choosing Engrave Zone. We sincerely hope you enjoy your personalized products, and in case of any issue, we are here to make it right!